The context
Delta Plus Systems is the Dutch division of the global Delta Plus Group, a leader in fall protection solutions. In the Netherlands, they are one of the largest manufacturers and installers of safety systems.
Their Dutch specialists work in challenging local environments—at height, often in wind and rain—where safety is critical.
The challenge: Paper at heights
The Dutch field team struggled with carrying paper bundles in difficult weather conditions. Wind and rain made physical paperwork nearly impossible to manage, causing delays and potential errors in data collection.
"The old working method with pen and paper no longer brought the results Delta Plus aims for. We were eager to find the right digital solution."
— Karin, Manager Services, Delta Plus Systems
The solution: Smartflow Inspection
The Netherlands office adopted Smartflow Inspection to replace paper bundles with tablets, creating a streamlined digital workflow for their local field operations.
- One-click-certificates: Certificates are generated and shared with customers instantly upon project completion.
- Four-eye-principle: A built-in workflow ensures every inspection result is verified by at least two individuals.
- Visual evidence: Inspectors capture photos directly in the app to back up their findings.
- Automated sales: Service offerings for yearly inspections are generated automatically, driving conversions.
The results
Digitization has augmented the brand image of Delta Plus Systems, positioning the Dutch team as a future-oriented leader with a connected workforce.
- Increased sales: Customers now have a complete digital overview of their assets, building trust and repeat business.
- Error reduction: Intelligent business rules prevent the errors common with verbal or paper communication.
- Transparent data: All customer, project, and product information is available online for total transparency.
"Creating and delivering certificates digitally saves us a lot of time; they look professional and prevent human errors."