The catalyst for change
The push towards digitalization was catalyzed by the global pandemic, which starkly highlighted the inefficiencies of traditional paper-based processes. An initial bespoke solution provided a temporary fix, but it lacked the robustness required for complex liquid operations.
Managing diversity
With 7 distinct tenants, the platform had to accommodate diverse operational needs while ensuring inclusivity for international crews and non-native English speakers.
The need for transparency
Operations managers faced a constant need for status updates. The lack of a standardized system meant that real-time visibility was often obscured by manual checks.
Data integrity for risk
To accurately assess risk and billing, NSW Ports required high-quality, auditable data—something that paper ISGOTT forms simply could not deliver reliably.
A fully integrated liquid ecosystem
The search for a resilient platform led NSW Ports to the Smartflow Ship-Shore Solution. This implementation went far beyond digitizing forms; it established a connected digital infrastructure.
| Key system modules | Description |
| Digital ISGOTT v6 | Complete digitization of the Ship-Shore Safety Link (SSSL), ensuring full compliance with the latest international safety standards. |
| Agent Portal | Shipping agents have secure, self-service logins to request orders directly, streamlining the booking process. |
| Digital Jetty Planner | A specialized planning tool optimizes jetty schedules and manages berth occupancy efficiently. |
| Full API Integration | The system links directly to the Port Authority API, ensuring seamless compliance and data exchange. |
The outcome:
Digitization has provided consistency with international standards and facilitated a universal document process. Following the success at Port Botany, the solution is now active at Port Kembla.
Strategic Data Assets
All operational data is now shared directly with NSW Ports' own data lake, turning daily activities into long-term assets for performance analysis.
Stakeholder Transparency
Shipping agents and terminal operators are perfectly aligned. The need for constant manual status checks has been replaced by real-time digital visibility.
Captain Satisfaction
Feedback from vessels has been overwhelmingly positive, praising the simplicity and effectiveness of the digital workflow compared to traditional paperwork.
"If the experience at NSW Ports is anything to go by, the maritime and tank storage sectors can expect a smoother, more efficient future thanks to digital innovation."
