The catalyst for change
The push towards digitalization was catalyzed by the global pandemic, which starkly highlighted the inefficiencies of traditional paper-based processes. An initial bespoke solution provided a temporary fix, but it lacked the robustness required for complex liquid operations.
Managing diversity
With 7 distinct tenants, the platform had to accommodate diverse operational needs while ensuring inclusivity for international crews and non-native English speakers.
The need for transparency
Operations managers faced a constant need for status updates. The lack of a standardized system meant that real-time visibility was often obscured by manual checks.
Data integrity for risk
To accurately assess risk and billing, NSW Ports required high-quality, auditable data—something that paper ISGOTT forms simply could not deliver reliably.
